Refund Policy
Last Updated: 31 March 2026
Previea offers a pay-per-interview AI assessment service. This policy explains when refunds may or may not be issued.
1. Non-Refundable Purchases
- Payments for completed interviews are non-refundable.
- If an interview has started and any response has been submitted, refunds cannot be issued.
2. Refundable Situations
- Duplicate charges due to system or payment gateway errors.
- Payment was deducted but the interview did not start due to a Previea technical issue.
- The interview session crashed due to a verified Previea system failure.
- The user entered the interview session but left before any question was generated or attempted.
3. Refund Method
- Approved refunds will be provided as interview balance (credits) added to the user’s account.
- No monetary refunds will be issued.
- The refunded interview balance will be available within 24 hours of approval.
4. Conditions for Requesting a Refund
- Submit the request within 7 days of payment.
- Provide transaction details and supporting proof if required.
5. No Refund Cases
- Unstable internet connection on the candidate’s side.
- Device, microphone, or camera issues.
- Candidate voluntarily leaving the interview after questions are generated.
- Changing your mind after payment.
- Selecting the wrong package or interview type.
- Violations of interview rules (e.g., anti-cheating triggers).
6. Processing Time
Once approved, the refund will be processed as interview credits and added to the user’s account within 24 hours.
Contact
For refund-related support, contact us at:previea.vivasoftltd@gmail.com